Frequently Asked Questions

Everything you need to know about your Malvados experience.

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.

How do I determine my correct size?

Each product page features a detailed sizing guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, especially with our footwear collections.

What payment methods do you accept?

Malvados accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Are Malvados products sustainably made?

We are committed to ethical manufacturing. Our products use high-quality, durable materials designed to last, and we are continuously working toward integrating more recycled elements into our seasonal collections.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.